{"id":1268,"date":"2017-10-25T16:12:23","date_gmt":"2017-10-25T16:12:23","guid":{"rendered":"http:\/\/www.wensmedia.com\/ens-on-sales\/?p=1268"},"modified":"2017-10-25T21:29:13","modified_gmt":"2017-10-25T21:29:13","slug":"being-cool-can-leave-your-customers-cold","status":"publish","type":"post","link":"https:\/\/www.ensmediausa.com\/ens-on-sales\/uncategorized\/being-cool-can-leave-your-customers-cold\/","title":{"rendered":"BEING &#8216;COOL&#8217; CAN LEAVE YOUR CUSTOMERS  COLD"},"content":{"rendered":"<h4>I read a headline in one of the numerous marketing newsletters I read each day that said &#8216;The 5 KPI&#8217;s Marketers Need to Measure&#8217;.<\/h4>\n<h4>I thought to myself, &#8220;Wow, I must be out of touch because I don&#8217;t even know what a KPI is.&#8221;<\/h4>\n<h4>I felt a little better after talking to five high-profile marketing types who also did not know what a KPI is.<\/h4>\n<h4>Your clients and prospects are wary of lazy short-form applications (you might call them SFA&#8217;s&#8230;lol) written to make the writer feel trendy, and the reader feel obsolete.<\/h4>\n<h4>By the way, the author apparently wanted KPI to mean &#8216;key performance indicators&#8217;.<\/h4>\n<h4>I went online and found a site that listed over 100 three letter &#8216;marketing terms&#8217;.<\/h4>\n<h4>I stopped at the C&#8217;s:<\/h4>\n<p><strong>CPM, cost per thousand<\/strong><\/p>\n<p><strong>CTA, call to action<\/strong><\/p>\n<p><strong>CMO, chief marketing officer<\/strong><\/p>\n<p><strong>CAC, customer acquisition cost<\/strong><\/p>\n<p><strong>CRM, customer relations manager<\/strong><\/p>\n<p><strong>COS, content operating system<\/strong><\/p>\n<p><strong>CPC, cost per click<\/strong><\/p>\n<p><strong>CPV, cost per view<\/strong><\/p>\n<p><strong>CCO, chief creative officer<\/strong><\/p>\n<p><strong>CPP, cost per point<\/strong><\/p>\n<p><strong>CBS, creative brief summary<\/strong><\/p>\n<p><strong>CSI, customer satisfaction index<\/strong><\/p>\n<p><strong>CPL, cost per lead<\/strong><\/p>\n<h4>There are 26 letters in the alphabet, meaning there are 17,576 possible<br \/>\nthree-letter combinations. I have no intentions of learning them all and neither do your customers.<\/h4>\n<h4>Using trendy marketing terms might make you feel important, but you&#8217;ll never lose points by saying what you mean rather than using trendy or misunderstood short forms.<\/h4>\n","protected":false},"excerpt":{"rendered":"<p>I read a headline in one of the numerous marketing newsletters I read each day that said &#8216;The 5 KPI&#8217;s Marketers Need to Measure&#8217;. I thought to myself, &#8220;Wow, I must be out of touch because I don&#8217;t even know what a KPI is.&#8221; I felt a little better after talking to five high-profile marketing [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[1],"tags":[95,30,98],"class_list":["post-1268","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-customers","tag-marketing","tag-performance"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>BEING &#039;COOL&#039; CAN LEAVE YOUR CUSTOMERS COLD - ENS on Sales<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ensmediausa.com\/ens-on-sales\/uncategorized\/being-cool-can-leave-your-customers-cold\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"BEING &#039;COOL&#039; CAN LEAVE YOUR CUSTOMERS COLD - ENS on Sales\" \/>\n<meta property=\"og:description\" content=\"I read a headline in one of the numerous marketing newsletters I read each day that said &#8216;The 5 KPI&#8217;s Marketers Need to Measure&#8217;. 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