{"id":2143,"date":"2022-07-22T18:22:18","date_gmt":"2022-07-22T18:22:18","guid":{"rendered":"https:\/\/www.ensmediausa.com\/ens-on-sales\/?p=2143"},"modified":"2022-07-22T18:22:18","modified_gmt":"2022-07-22T18:22:18","slug":"please-thank-you-youre-welcome","status":"publish","type":"post","link":"https:\/\/www.ensmediausa.com\/ens-on-sales\/uncategorized\/please-thank-you-youre-welcome\/","title":{"rendered":"Please, Thank You, & You\u2019re Welcome"},"content":{"rendered":"\n
I am not sure why, as I am done raising kids, (they say you are never done) but I was allured to the title of a recent online article from\u00a0Inc.<\/em>\u00a0magazine. The title was \u201cWant to Raise Successful Kids? Science Says Use These 3 Key Phrases Constantly\u201d.<\/div>\n
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After reading the short article, it was clear that these three phrases, used appropriately, can have a major impact on the success or failure of sales as well.<\/div>\n
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I\u2019m not suggesting that some salespeople are rude while others are polite.\u00a0The difference is that some are more polite than others. Even more importantly, some are more polite at opportune times than others.<\/div>\n
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The\u00a0Inc<\/em>. article was referencing a study published in the journal\u00a0MIS Quarterly<\/em>. It referred to something they called the\u00a0\u201cpoliteness bias\u201d.\u00a0It found that the more polite an answer was, the more likely it was rated highly and chosen as the \u201cbest answer\u201d.<\/div>\n
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Seems obvious right?<\/div>\n
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The study did note that it\u2019s not ironclad. If the person offering the information or opinion is perceived as an expert, that can overcome an impolite response. But all things being equal, impolite answers were less likely to be regarded as correct.\u00a0This seems to confirm what we all know but not all practice, and that is, training and education are key to success.<\/div>\n
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\u201cPlease!<\/em>\u201d\u00a0It works for children, \u201cDad, if you\u2019ll please let me do this\u2026.<\/em>\u201d,\u00a0and it can work for salespeople as well.<\/div>\n
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Like \u201cplease\u201d, \u201cthank you\u201d and \u201cyou\u2019re welcome\u201d are words of gratitude and confidence.<\/div>\n
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A \u201cthank you\u201d confirms that you are expressing gratitude and you appreciate what they have done, or offered you.\u00a0Studies have shown that learning to be thankful and expressing gratitude leads to happiness and success in life.<\/div>\n
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\u201cYou\u2019re welcome\u201d acknowledges that you have done something worthy for someone else. It\u2019s a little thing, but rather than saying, \u201cno problem\u201d, \u201cit\u2019s nothing\u201d, or even \u201cyep\u201d, saying \u201cyou\u2019re welcome\u201d over time will build confidence and affirm that you are helping. After all, you should accept credit where credit is due.<\/div>\n
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While there are several different translations of what the phrase or expression \u201cMind your p\u2019s and q\u2019s\u201d means, for this lesson, we will use a more traditional one of \u201cMind your please and thank yous\u201d, (with the word you, pronounced like the letter Q).<\/div>\n
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So, as you head out into the sales field, remember to take appropriate advantage of your \u201cPleases\u201d, \u201cThank Yous\u201d, and \u201cYou\u2019re Welcomes\u201d.<\/div>\n
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Thank You for being a reader of “ENS on Sales”. We appreciate it. If you find these helpful, You’re Welcome!<\/div>\n","protected":false},"excerpt":{"rendered":"

I am not sure why, as I am done raising kids, (they say you are never done) but I was allured to the title of a recent online article from\u00a0Inc.\u00a0magazine. The title was \u201cWant to Raise Successful Kids? Science Says Use These 3 Key Phrases Constantly\u201d. \u00a0 After reading the short article, it was clear […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2143","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/www.ensmediausa.com\/ens-on-sales\/wp-json\/wp\/v2\/posts\/2143","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ensmediausa.com\/ens-on-sales\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ensmediausa.com\/ens-on-sales\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ensmediausa.com\/ens-on-sales\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ensmediausa.com\/ens-on-sales\/wp-json\/wp\/v2\/comments?post=2143"}],"version-history":[{"count":1,"href":"https:\/\/www.ensmediausa.com\/ens-on-sales\/wp-json\/wp\/v2\/posts\/2143\/revisions"}],"predecessor-version":[{"id":2144,"href":"https:\/\/www.ensmediausa.com\/ens-on-sales\/wp-json\/wp\/v2\/posts\/2143\/revisions\/2144"}],"wp:attachment":[{"href":"https:\/\/www.ensmediausa.com\/ens-on-sales\/wp-json\/wp\/v2\/media?parent=2143"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ensmediausa.com\/ens-on-sales\/wp-json\/wp\/v2\/categories?post=2143"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ensmediausa.com\/ens-on-sales\/wp-json\/wp\/v2\/tags?post=2143"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}