{"id":42,"date":"2012-07-25T20:14:17","date_gmt":"2012-07-25T20:14:17","guid":{"rendered":"http:\/\/www.wensmedia.com\/\/salesarchive\/permalink\/2012\/7\/25\/161417.html"},"modified":"2012-07-25T20:14:17","modified_gmt":"2012-07-25T20:14:17","slug":"when-the-truth-hurts","status":"publish","type":"post","link":"https:\/\/www.ensmediausa.com\/ens-on-sales\/uncategorized\/when-the-truth-hurts\/","title":{"rendered":"When the Truth Hurts"},"content":{"rendered":"<table style=\"width: 100%; display: table\" id=\"content_LETTER.BLOCK5\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td style=\"padding-bottom: 0in; padding-left: 0in; width: 100%; padding-right: 0in; padding-top: 0in\" width=\"100%\">\n<table style=\"width: 100%\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td style=\"padding-bottom: 11.25pt; padding-left: 11.25pt; padding-right: 11.25pt; padding-top: 11.25pt\">\n<div style=\"text-align: center; line-height: 115%; margin: 0in 0in 0pt\" align=\"center\"><span style=\"font-family: Arial\"><b><font color=\"#000000\" size=\"5\"><span style=\"line-height: 115%; color: black; font-size: 20pt; font-weight: bold\">When the Truth Hurts<\/span><\/font><\/b><\/span><\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"padding-bottom: 0in; padding-left: 0in; width: 100%; padding-right: 0in; padding-top: 0in\" valign=\"top\" width=\"100%\">\n<table style=\"width: 100%; display: table; background: white\" id=\"content_LETTER.BLOCK6\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" bgcolor=\"#ffffff\">\n<tbody>\n<tr>\n<td style=\"padding-bottom: 11.25pt; padding-left: 11.25pt; padding-right: 11.25pt; padding-top: 11.25pt\">\n<div style=\"text-align: justify; margin: 0in 0in 0pt\"><span style=\"font-size: x-small\"><span style=\"font-family: Arial\"><font color=\"#000000\"><span style=\"color: black\">I pay strict attention to every detail on voice mail, email and any form of communication. In part, I do this to understand more about the personality style of the person I&#8217;m communicating with in the absence of body language and other face-to-face personal style clues.<\/span><\/font><\/span><\/span><\/div>\n<div style=\"text-align: justify; margin: 0in 0in 0pt\"><span style=\"font-size: x-small\"><span style=\"font-family: Arial\"><font color=\"#000000\"><span style=\"color: black\">But I often wonder about executive assistants or voice mails and emails that send the wrong signal.<\/span><\/font><\/span><\/span><\/div>\n<div style=\"text-align: justify; margin: 0in 0in 0pt\"><span style=\"font-size: x-small\"><span style=\"font-family: Arial\"><font color=\"#000000\"><span style=\"color: black\">For example, when I place a phone call to someone at 3:30 in the afternoon and the receptionist says &quot;I&#8217;m sorry, he&#8217;s still out for lunch&quot; I think a better signal could have been sent.<\/span><\/font><\/span><\/span><\/div>\n<div style=\"text-align: justify; margin: 0in 0in 0pt\"><span style=\"font-size: x-small\"><span style=\"font-family: Arial\"><font color=\"#000000\"><span style=\"color: black\">Or when I call at 10:15 in the morning and the voice on the phone says, &quot;Mr. Jones has not come in yet today,&quot; I wonder, is he in a meeting, or simply tardy.<\/span><\/font><\/span><\/span><\/div>\n<div style=\"text-align: justify; margin: 0in 0in 0pt\"><span style=\"font-size: x-small\"><span style=\"font-family: Arial\"><font color=\"#000000\"><span style=\"color: black\">Even though both of these replies might be the truth, wouldn&#8217;t it be better to simply say the person I&#8217;m trying to reach &quot;is unavailable right now&quot;? Do I need to know that they take extended lunches or arrive late for business?<\/span><\/font><\/span><\/span><\/div>\n<div style=\"text-align: justify; margin: 0in 0in 0pt\"><span style=\"font-size: x-small\"><span style=\"font-family: Arial\"><font color=\"#000000\"><span style=\"color: black\">And then there&#8217;s the out-of-office email reply on July 23 that says &quot;I&#8217;m away on vacation until June 29th&quot;&#8230;are they really away until next June or have they not checked their email since last month? <\/span><\/font><\/span><\/span><\/div>\n<div style=\"text-align: justify; margin: 0in 0in 0pt\"><span style=\"font-size: x-small\"><span style=\"font-family: Arial\"><font color=\"#000000\"><span style=\"color: black\">In Search of Excellence author, Tom Peters, said &quot;Sometimes when I see the impact of &#8216;little things&#8217; on an organization, I conclude there are no &#8216;little things&#8217;.&quot;<\/span><\/font><\/span><\/span><\/div>\n<div style=\"text-align: justify; margin: 0in 0in 0pt\"><span style=\"font-size: x-small\"><span style=\"font-family: Arial\"><font color=\"#000000\"><span style=\"color: black\">Is it time to revisit the way you and your staff handle messages?<\/span><\/font><\/span><\/span><\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>When the Truth Hurts I pay strict attention to every detail on voice mail, email and any form of communication. In part, I do this to understand more about the personality style of the person I&#8217;m communicating with in the absence of body language and other face-to-face personal style clues. But I often wonder about [&hellip;]<\/p>\n","protected":false},"author":35,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-42","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>When the Truth Hurts - ENS on Sales<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ensmediausa.com\/ens-on-sales\/uncategorized\/when-the-truth-hurts\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"When the Truth Hurts - ENS on Sales\" \/>\n<meta property=\"og:description\" content=\"When the Truth Hurts I pay strict attention to every detail on voice mail, email and any form of communication. 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