{"id":54,"date":"2012-05-03T14:50:55","date_gmt":"2012-05-03T14:50:55","guid":{"rendered":"http:\/\/www.wensmedia.com\/\/salesarchive\/permalink\/2012\/5\/3\/105055.html"},"modified":"2012-05-03T14:50:55","modified_gmt":"2012-05-03T14:50:55","slug":"a-thank-you-bonus","status":"publish","type":"post","link":"https:\/\/www.ensmediausa.com\/ens-on-sales\/uncategorized\/a-thank-you-bonus\/","title":{"rendered":"A Thank You Bonus"},"content":{"rendered":"

A Thank You Bonus<\/span><\/u><\/b><\/span><\/p>\n

            Last week’s ENS on Sales discussed the power of saying, “thank you”, to your clients and having an Appreciation Marketing Plan to differentiate you from a long list of competitors.
\n            But I received an unexpected bonus yesterday when I said, “thank you”. I<\/span> don’t usually frequent fast food restaurants, but I was in a rush and had to grab a bite at a KFC restaurant. <\/span><\/span>            <\/span>The older <\/span>lady who served me was one of the most cheerful and friendly servers I had ever met. She not only said, “thank you”, when she handed me the change, but she said, “I hope you enjoy your meal”, and I felt she meant it!
\n<\/span><\/span>            After the meal, I went back to the same person at the counter and told her I’d like to speak to the manager.   She never asked why or tried to block me, but rather, she quickly went and got the manager.
\n            The manager looked as if he was about to experience a complaint or a sales pitch.
\n            While the server was still present I told the manager how delightful it had been to be served by such a bright, courteous and cheerful person. The manager said, “thanks very much for telling us, we’re very happy to have her here”, and<\/span> my server began to cry.
\n<\/span>            <\/span>Here is the ‘bonus’ part. I hadn’t meant to evoke tears, but I too felt really good about my ‘Thank You’ deed for the rest of the day! Saying thank you makes the ‘thankor’ and the ‘thankee’ feel good!<\/span><\/span><\/div>\n
P.S. Make a note in your calendar everyday to catch one of your staff or peers doing something right!. (It’s human nature to catch them doing something wrong)  Behaviors that get recognized or rewarded get repeated.<\/span><\/span><\/div>\n
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A Thank You Bonus             Last week’s ENS on Sales discussed the power of saying, “thank you”, to your clients and having an Appreciation Marketing Plan to differentiate you from a long list of competitors.             But I received an unexpected bonus yesterday when I said, “thank you”. I don’t usually frequent fast food restaurants, […]<\/p>\n","protected":false},"author":35,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-54","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/www.ensmediausa.com\/ens-on-sales\/wp-json\/wp\/v2\/posts\/54","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ensmediausa.com\/ens-on-sales\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ensmediausa.com\/ens-on-sales\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ensmediausa.com\/ens-on-sales\/wp-json\/wp\/v2\/users\/35"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ensmediausa.com\/ens-on-sales\/wp-json\/wp\/v2\/comments?post=54"}],"version-history":[{"count":0,"href":"https:\/\/www.ensmediausa.com\/ens-on-sales\/wp-json\/wp\/v2\/posts\/54\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.ensmediausa.com\/ens-on-sales\/wp-json\/wp\/v2\/media?parent=54"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ensmediausa.com\/ens-on-sales\/wp-json\/wp\/v2\/categories?post=54"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ensmediausa.com\/ens-on-sales\/wp-json\/wp\/v2\/tags?post=54"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}