Monthly Archives: June 2022

It’s a Battle Worth Fighting

There are times when we know that regardless of what you do, it won’t have much impact. But we also know that some things are worth standing up and fighting for.
Last Thursday, Amazon announced the Prime Day(s) for 2022, July 12-13.
The questions are… as Radio and TV stations, do we promote Prime Day FREE of charge as many stations have done for years? Do we simply not mention it at all? Or do we stand up and fight for your local business owners? I believe it’s a battle worth fighting!
When I have engaged in a discussion on this topic, some have said, “It’s a battle you can’t win”. That may be true, but in my opinion, it’s a battle worth fighting.
If you have been reading this post for more than a year, you know that I am not a supporter of Amazon. In fact, two weeks ago I ordered two different books that were both available for less money on Amazon, but I chose eBay. Will my decision have an impact on Amazon’s June sales? Absolutely not! But it’s a battle worth fighting!
Let me be clear. I think Amazon is an ingenious business model. They employ thousands of people in the US (1.1 million). They serve as a source for entrepreneurs to sell their goods, and they are finally paying sales tax (maybe). But, and the big but is, how much damage do they inflict on our local business communities, especially the brick-and-mortar retail stores?
There is one thing they don’t do. They (Amazon) don’t support our local communities in any other way. They don’t support local organizations, clubs, ball teams, etc. They don’t buy from any of your local businesses. They only take!
So, on July 12th & 13th, just like everyone else, you have choices. You can either support Amazon by talking about it on your airwaves, you can say nothing, or you can stand up and support your local business community and ask your listeners to NOT participate in Prime Day!
If you would like a FREE “Shop Local” ad script that will show your listeners and your business owners that you support THEM and NOT Amazon, click here and we will send you a copy!
If you choose to support your local business community and NOT Amazon, will it make an impact on Prime Day sales? Probably not, but your prospects, clients, and business owner listeners will appreciate the effort.
We think it’s a battle worth fighting! We hope you do too!

What Makes Your Clients Loyal… to You?

While reading a story on customer satisfaction with products, it dawned on me that the reasons people stay loyal to certain products or brands are the same reasons that business owners stay loyal to their media reps and stations.
A story published in the March 13th edition of quoted several surveys, all related to “Why We Buy: Consumer Behavior and Loyalty in the Age of Infinite Options”. One survey by Criteo stated the obvious, and that was that quality products or services at a good price are still the biggest drivers of brand loyalty.
More importantly, the article went on to quote a survey conducted by Epsilon that said, “Eighty percent of consumers are more likely to make a purchase when brands offer personalized experiences”. In our line of work as Marketing Reps, this is where we start to separate the GREAT reps from the good reps. What type of personalized experience(s) do you offer to your clients and prospects that make you stand out from the crowd? 
Yet in another survey by Morning Consult, it said 88% of respondents agreed that well-priced products with matching quality are important. More significantly, 92% said reliability and durability were key in creating brand loyalty. Are you reliable and durable for your clients? Are you there when they need you and are you continually bringing them ideas to help them grow their business? 
Finally, and here is where we really separate the GREAT from good, and good from average…The same survey from Morning Consult stated that the primary reason for abandoning a brand was that the quality had gone down. Never take your clients for granted. Always be doing things (personalized experiences) that make them appreciate you more and more every month and year.
Be loyal to your clients and give them everything you have and they, in turn, will be loyal to You!

A Book and a $1 Bill

Are you an Advertising Salesperson or are you an Advertising Consultant? There is a difference. One simply sells advertising and the other helps a business with its marketing and advertising.
One of the primary topics we cover in the ENS on Sales articles is how to stand out and make yourself or your stations become known as the advertising experts in your market. I have heard many media reps “say” they want to help their clients get a better ROI or help them grow their business. But, at the same time, I know these same reps aren’t doing anything outside of trying to sell them advertising.
They talk the talk, but they don’t walk the walk!
There are many things media reps can do to prove they are there to help their clients and prospects. Things like:
  • Providing articles about anything business-related, not just advertising, that can help them run a more successful business
  • Recommending other media and mediums, when appropriate
  • Bringing ideas for other areas of their business that can help them grow
It’s not just enough to talk the talk of being truly there to help them grow their business. You MUST walk the walk and do the things that prove it. You must do it day in and day out, month in and month out. The moment you stop is the precise moment you’re your clients will start to consider other options.  The SoundADvice program that we often speak of is designed to do just this.
I’m about to share with you how a $1 bill and a book can help you grow your business.
Years ago, my general manager started to purchase books for the sales team to give away to our clients and prospects. It was magic! In addition, he created bookmarkers that had very nice pictures and powerful words printed on them.
To put my own brand on giving the books away, I took the book marker idea one step further. I began to put a $1 bill in every book I gave away to be used as a book marker.
Over the past 15 years, in addition to the books our GM purchased for us, I guesstimate that I have given away nearly 400 books to business owners and graduating seniors. Every one of them has a $1 bill sticking out the top.
When I hand the book to the business owner, without fail they ask me what the $1 bill is for and if I want it back. I then explain to them that the dollar bill represents the value of reading and learning. I jokingly say, if I had more money, I would use $100 bills, but you’ll have to settle for $1. 
In many offices spread throughout my city, you will find books with $1 bills sticking out of them. I know that most of the books were never read. I know this because the bookmark never moved. However, what I do know is that when they look at the book(s) in their office, they will always remember who gave it to them.
It’s the power and value of a book and a $1 bill.
Do your clients and prospects feel that you’re there to HELP them, or SELL them?
If you’d like to learn how our SoundADvice e-marketing program can help you build better relationships, secure more appointments, sell more advertising, and train your media reps and clients, click here to arrange a no-obligation follow-up call.