Yearly Archives: 2016

Will 2017 Be “Great Again”?

In business, in the economy, and in life, we must deal with the hand we’re dealt.


We couldn’t have been dealt a better hand heading into 2017.


Interest rates are near historical lows. Unemployment near record lows, is continuing to improve and is already the lowest unemployment rate in the world. Inflation is under control. GDP growth has been slow but steady (those wishing for rapid growth or bubble, forget that rapid growth is always followed by a crash).


The demise of print, coupled with the increasing fragmentation and confusion surrounding digital media, has opened a huge opportunity for broadcast sales executives who know how to produce results for their advertisers.


So, it’s a little crazy to talk about making things that are already great, “great again.”


The goal in 2017 should not be to return to some fictional or nostalgic economy, but rather to make the great hand we’ve been dealt, even greater.


At ENS Media, we have a success formula that has worked in every market and economy, “Extraordinary effort multiplied by extraordinary creativity equals extraordinary revenue.”


You’ve been dealt a great hand heading into 2017.  It’s up to you to play that hand for all it’s worth to make great greater.


P.S. What are you planning that’s ‘extraordinary’ in 2017? Perhaps our SoundADvice radio e-marketing system or our TOMA surveys and training can be the edge to make things greater for you in 2017.  Click here to find out more info

A Merry Politically-incorrect Message

Those of you who have been receiving our ENS on Sales over the last fifteen years, know it’s time for my annual politically incorrect “Merry Christmas” message. (Although, I’m increasingly convinced that ‘politically correct’ is an oxymoron because I don’t know any politicians who are ‘correct’. They all seem to care more about getting elected than they do about doing what’s right.)

I used to agonize over whether I should say “Merry Christmas” because not everyone celebrates this Christian event.

But I believe in recognizing the role that history and heritage play in making people, nations, businesses and cultures what they are, and Christmas is a part of the North American heritage I’m not ready to deny.

I’m not offended when a friend wishes me Happy Hanukah, and I feel honored when another friend invites me to her faith’s New Year’s celebration in November. There is no denying that Christianity played a role in making North America what it is today…good or bad.

And I’ve never seen anyone from any faith object to getting a day off on December 25th, even though they know how the holiday originated, so Merry Christmas everyone!

‘Tis the season to rejoice and count our blessings.

As you take time over the holidays, I invite you to reflect upon how fortunate we are to be in this business.

We get paid for helping other people. It doesn’t get any better than that!

Whether we’re helping charitable organizations with a fund-raising campaign, or helping a business to grow and provide more employment with our advertising campaigns, we’re helping, informing and entertaining people every day!

Those people who punch a clock or work on an assembly line can only fantasize about having the opportunity to work with the diverse and creative group of peers we see every day. Some of us are wacky, some disciplined and some adventurous and others are focused… together we produce a product and service like no other!

And we have a purpose bigger than ourselves! We transform lives. We help needy children by promoting Christmas toy drives. We entertain people, adding laughter, music and insight to their otherwise boring lives. We keep people informed, make them think, and even let them know if they’ll need an overcoat on the way to work today.

We help them avoid traffic jams and to make enlightened decisions at election time.

For the most part our jobs are not hazardous.  We don’t brave the elements on a daily basis, and I don’t see a lot of calluses or sore backs in our business.

I heard an interview with country singer Kenny Rogers where he said, “Find a way to get paid for doing something you love and you’ll never have to work a day in your life.” I think that’s where all of us in broadcasting are.

          So merry… happy… greetings… season’s… wishes… however you say it, we wish you all the best in 2017 and beyond. Merry Christmas!

Digital Confusion

Lawyers historically used a complex legal language which the average person didn’t understand, making them appear to be professional and allowing them to charge huge fees. I believe many of the purveyors of ‘digital solutions’ are now doing the same with your clients.


I read a trade article recently about a company that said they, “provide cloud-based artificial intelligence media analytics and cognitive solutions to provide near real-time audio capture indexing and analytics.”


Now I don’t claim to be a digital wizard, but in plain English, I’m not ‘cognisant’ of when anything ‘artificial’ or ‘cloudy’ became selling features.


I’m also not aware of what ‘real-time’ is. And does real-time imply there is an unreal time? And, I can only guess that ‘near real-time’ is not on-time at all.


Last but not least, I’ve always mused about the root word of ‘analytics’ being ‘anal.’


If you want your advertisers and your salespeople to understand how important radio advertising is amidst all of the digital hype, we should talk.

Click here to arrange an appointment to discuss how our SoundADvice and TOMA (Top-Of-Mind-Awareness) training can help clarify radio’s role in the new media landscape and increase your local direct sales.

Data-Driven Vanity

Maybe it’s time for radio to produce some vanity metrics.

Vanity is defined as ‘excessive pride or admiration for one’s appearance or achievements’.

Vanity metrics look good on paper and make advertisers feel good about their investment but they don’t give advertisers an accurate picture of how successful their advertising is.

Our friends in digital, flog vanity metrics as if they were the holy grail of advertising, and some of your clients are eating it up.

Digital vanity metrics include clicks, likes, followers, downloads, subscribers, pages views and more.

When you think about it, invoicing your clients for ‘spots’ really doesn’t appeal to their vanity. Maybe we should invoice based upon something like ‘estimated impressions.’ Invoicing for 30 spots, isn’t as appealing as invoicing for 5,000 impressions per spot for a total of 150,000 impressions.

Of course, you know impressions aren’t the final measure of results, in part, because the relevance of the message dictates whether the ‘impressions’ actually produce results. But if you’re dealing with clients who value vanity metrics, maybe you should show impressions or some higher number other than ‘spots’ on their invoice to appeal to their vanity.

Our new partner at ENS Media, Rick Fink, forwarded the following video link to me. It seems today our toughest selling job is not selling advertisers, it’s selling our sales people. The video at this link unveils the fallacy of digital media metrics, and can help you sell your sellers at your next sales meeting.

We’re looking forward to more of Rick’s contributions to help our station clients increase their local-direct revenues in 2017 and beyond.

Slow Down and Sell

A recent study by QSR magazine, the trade magazine serving the fast food industry, revealed the speed of service in drive-throughs has gotten 11.3 percent slower over the last couple of years, slowing from 203.3 seconds down to 226.3 seconds.


But it appears that slower service comes with a silver lining… that same study revealed that along with the slower service came a 3.2% improvement in order accuracy.


Have you ever considered that those same dynamics might impact your selling cycle? In your haste to capture an order, you may be missing some greater opportunities and not doing the best possible job for your clients.


Your clients can sense when you lack confidence or fear not making the sale. Trying to rush the sales cycle is one of the symptoms they link to fear.


The one-call-sale not only leaves money on the table, it often fails to correctly identify your client’s objectives, thereby missing their goal, and more importantly, missing the renewal.


The fast one-call-close might satisfy your need to make your budget. But slowing down to learn more about your client’s business, and their competitive situation, will inevitably result in helping your advertisers achieve their budgets.  Better pre-call preparation, questioning and more research, over a series of meetings to advance the sale will inevitably lead to better service, better results, and more solid annuals.


“It’s better to be slow and careful in the right direction than to be fast and careless on the wrong path. Be sure that you are on the right path before you begin to take your  steps!”

 Israelmore Ayivor– author and leadership coach.