You Choose

E-Marketing Your Stations

The Right Goals for Tough Times

Having a goal to bill $1 million without having a plan to get there, is like dreaming of building a house without figuring out how many bricks you need to build it.

          The three most important aspects of setting goals are;

1.) Have goals

2.) Have achievable goals

3.) Have challenging goals

          Choosing the RIGHT goals can make all the difference when clients and prospects are nervous about the economy.

          To be ‘achievable,’ your goals must be controlled by you.  You have no control over the economy, client fears, or even over getting an order signed.

          What you do control is your activity; the number of new business calls you can make each week, the quality of your presentations, the number of spec commercials you present, the size of the orders you ask for, and various other sales and relationship-building activities.

          Two things will happen when you set activity goals instead of end result goals;

1.) You can always achieve your goals and feel like a winner.

2.) You WILL improve your sales and your end results.

          For your goals to be ‘challenging’, they must take you onto higher ground and require more effort than you have exerted in the past.  Whatever got you where you are today, won’t be enough to get you where you want to be tomorrow.

          If you know your closing ratios, average sale figures, and execute enough of the activities which are required to make sales, you will succeed.   

By focusing on that which you control (activities not sales), sales will happen!

          When times are tough, attitude is everything. If your goal is to make a sale, and you don’t, you feel like a loser. If your goal is to make the best darn presentation you’ve ever made, you feel like a winner just making it, and odds are the sale will follow if it really was that good.

P.S. Procrastination is the assassin of opportunity!     

The ‘Gift’ of Gab

        Every once in a while I meet a sales person who proudly proclaims, “I’ve got the gift of gab.”  In sales, that ‘gift’ is more aptly described as ‘the curse of chatter.’

        Successful sales professionals know that sales is really more about listening than it is about talking.

        Those with the curse more often engage in product feature speak than they do in providing customer-focused solutions or opportunities.

        Customers don’t care how much you know until they know how much you care….and caring is demonstrated by listening.

        Listening is by far the most important and difficult skill a sales professional can learn and practice.  The sales people who annoy and alienate prospects the most are those who claim to be good listeners but follow every customer objection with a “yah, but…..”

        There is no room for the word ‘but’ in a good listener’s vocabulary.

To be a professional listener you need to;

1.) Earn the right to ask questions by learning something about the prospects business before you make a call.

2.) Prepare with open ended questions that encourage the prospect to express their views and feelings.

3.) Demonstrate you are listening by taking notes. (Always ask permission to take notes. “Your input is important to me, do you mind if I take a few notes?”)

4.) Paraphrase and summarize what you hear.  Don’t start a debate.

5.) Use the language and needs you hear the customer express when you make your presentation.

6.) Make certain that every benefit you present relates to a need you heard the prospect express.

There is a lot more money to be made being interested than there is in being interesting.  So why not shut up and make some money!

Harness the Power of the Paper Trail

If the only tangible your customers receive from you is a presentation and an invoice, you are missing the boat.

The value equation is simple;

Value = Your Customer’s Expectation + or – Your Customer’s Actual Experience.

          Here is the good news. YOU control both ends of this important equation. Value is a perception rather than a reality, and you have the tools to create realistic expectations and take credit for over-delivery on those expectations.

          Many sales people, however, in a frantic effort to capture a sale, make promises and build expectations they can not possibly exceed. And just meeting the customer’s expectation does not deliver the positive value perception you need to build strong customer relationships.

          What is even sadder, some sales people who do deliver an experience greater than the expectation do not take credit for doing so!

          Do you deliver an impressive written wrap up report after each of your major campaigns, complete with photos of customer traffic and outlines of what you did over and above what was contracted for? Do you conduct a post campaign analysis to make each campaign better than the last? Do you ALWAYS under promise and over deliver and have a paper trail to prove it?

          Radio has often been defined as an ‘intangible’. The dictionary defines tangible as ‘able to be perceived by a sense of touch’.

          Delivering comprehensive wrap up reports to your clients, with scripts, schedules, photos and more, can actually make their radio investment tangible!

           Account executives who deliver tangible evidence of their over-delivery in the form of a written wrap up report soon find themselves immune to pressure from competitors who do not manage the experience side of the value equation.