Busy Is Not A Good Word
Paul Orfalea, founder of the Kinko’s chain of copy stores, said, "Busy is not a good word. It’s not a good excuse. Come on, it’s common sense. Get it done; delegate it.”
Mr. Orfalea, nicknamed "Kinko" because of his curly red hair, has seen the chain he founded grow to over 1,100 locations worldwide. He says,“I never aimed for busy-ness at Kinko’s. The workers in the front lines are my customers. I need to keep them happy. And the best way to take care of your customers is to take care of your front line workers. I always believe that a manager’s first responsibility is to their workers."
I often meet multi-tasking managers who confuse ‘busy’ with ‘productive’ and blame their frantic activity level for not being able to manage their most important customers…their staffs!
The reality is, we have the tools today to allow us to multi-task without becoming so busy that we fail to motivate our people.
Managers who once had secretaries typing and mailing their correspondence, and who had to search through cumbersome rolodexes to find contact information can now multi-task without missing a beat thanks to email, computers, the internet, hand-held mobile devices and more.
The Kinko’s founder wasquick to grasp the difference between working hard and working smart. He knew that efficiency and doing things right was often not as important as effectiveness – doing the right things.
A harried ‘busy’ manager can end up ‘working’ 12 hours a day, destroying their life’s balance and rendering them less effective in business.
Entrepreneurial and managerial productivity today is not measured in hours or tasks, but in results. And it is the motivated staff that actually produces those end results.
Two old clichés can help you stay focused on your staff to be more productive;
1.) You can be as successful as you want to be if you are willing to let others take the credit.
2.) You can get whatever you want if you simply help enough others get what they want.