Who’s in Sales

      Who’s In Sales?

           Everyone in your station is either in sales, or affects sales. A personality performing master of ceremony duties at a community event, an engineer meeting a client and setting up a remote, the traffic manager charged with getting the order right and the copy writer responsible for writing ads that work …..they all affect sales.
          You already know that. But when was the last time everyone in your building was thanked and invited to join in celebrating a successful sales month?
          All too often the heavy lifters in your organization see the sales people getting bonuses, praise from the president, or celebratory dinners, while a great sales month only meant more workload for them.
          Everyone is in sales. When your sales ‘department’ truly knocks one out of the park, the highest ranking officer in your company needs to acknowledge and thank everyone in the building for their role in that success!
          And sales people, those troops in suits who receive financial rewards with every sales success, need to personally thank and even offer small tokens of appreciation to those who help make their lives easier.
          One method I recommend to the sales reps I work with is to “catch someone doing something right every day”….that’s right, catch them doing something right and recognize it. Behaviors that get recognized or rewarded are behaviors that get repeated.
          It’s human nature to catch someone doing something wrong when they make a mistake on an order, or miss a deadline. But keeping your eyes peeled to catch someone doing something right every day will result in fewer mistakes over time, a much healthier team environment and more respect for the sales department from everyone in the building.
          Everyone is in sales. Let’s start showing our appreciation to them.