Category Archives: Sales

Sell More with Big Ideas

How to Get Advertisers to Spend More and Even (Gasp!) Pay Higher Rates

Selling ads can sometimes feel like convincing a cat to take a bath. There’s resistance, clawing, and maybe even some hissing. But what if you could make advertisers not just agree to renew, but invest MORE? The secret? A BIG IDEA. One so good they can’t say no (or at least question their decision if they do).

The Business Owner’s Daily Thought Process

Every morning, business owners drive to work, sip their coffee, and wonder, “How do I grow my business?” Then they get to work, put out a few fires, answer emails, and before they know it, they’re driving home thinking… “Wait, how do I grow my business?”

They’re looking for ideas. Not just any ideas – ones that actually make sense for them. The bigger and better the idea, the more they’re willing to invest.

Just Asking for More Money is a Tough Sell

If you walk into a renewal meeting and say, “Hey, it’s that time of year again! We’d like to charge you more now,” don’t be surprised if they suddenly need to “think about it” (translation: avoid your calls until next quarter). But if you walk in with a well-thought-out BIG IDEA, you’ve got a real shot at getting them excited to invest more.

What’s a BIG IDEA?

It could be:

  • An audio signature / “sonic image” tagged at the end of every ad. Using voice, sound effects, and/or music. It can be just the name of the business or it can also include their slogan. Your production department can help with this. Your station uses sonic imaging throughout the day with background whooshes, zaps, or subtle effects that enhance the station’s energy.
  • A promotion that gets people talking. But don’t let it be predictable… “Oh, it’s just another giveaway where I have to visit a store to sign up and I’ll never win anyway.” Some people you work with are probably really good at coming up with out-of-the-box promotions – ask them for help.
  • A new slogan that makes their brand unforgettable. Still using an old slogan that doesn’t mean much? Bring them one that makes them say, “Yes!”
  • Ad Creative – Yes, we’ll continue to beat this to death – better creative! There are infinite big ideas when it comes to ad copy. Humor, stories, whit, emotion, etc. Bring three months’ worth of radio scripts on steroids that can’t be ignored.

The key? Make sure it’s about them, not your station. Sure, your summer car giveaway is your biggest event of the year, but the advertiser needs to see how it benefits them. Otherwise, it’s just you asking for a favor.

Before any proposal leaves your office, ask yourself: Does this include a strong idea tailored to the advertiser? Selling radio is tough sometimes. Coming up with good ideas makes it much easier.

At the end of the day, business owners don’t just want ads. They want solutions. So, be the person who walks in with the idea that helps them grow – and watch your sales grow right along with them.

Now, go put your thinking caps on and create some BIG IDEAS. Especially, for those clients who you know have potential to spend more, and for those prospects who you know are spending in your area but need a lot of help with strategy and creative.

If you need help with big ideas, that’s what your team is for. You’re all in this together. So, get a group together, caffeinate, and go brainstorm! The more you do, the easier it gets.


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Are You Playing “Twinkle Twinkle”?

We’re channeling Philipp Humm today. The “storytelling guy”.

Imagine a piano player.

A beginner sticks to a few keys and plays something simple like Twinkle, Twinkle, Little Star. It works… but it’s basic. And you probably wouldn’t want to listen for very long.

A master pianist is different. They use all 88 keys. Soft. Loud. Fast. Slow.

They create contrast — and contrast is what keeps people listening.

According to Philipp Humm of Story Lab, most speakers are still stuck playing Twinkle, Twinkle. Same tone. Same speed. Same emotional color. Over and over again. And eventually, the listener’s brain checks out — because it’s predictable.

“Great speakers work like great pianists.

They don’t speak louder all the time.

They simply use more of their options.” – Philipp Humm

Vocal Range Isn’t About Being Dramatic

This isn’t about turning everything into a performance. It’s about range and keeping people listening.

Here’s what that actually looks like:

  • Vary your speed – fast creates urgency, slow adds weight to your words
  • Vary your tonality – let your voice rise and fall naturally
  • Vary your emotion – don’t just describe the moment, feel it
  • Use pauses – real pauses give your words room to land

Or as Philipp says:

“Vocal range creates contrast. And contrast keeps people listening.”

How to Practice (Yes, we should practice)

Take an easy piece of text. A children’s book, a short article, or anything simple. Then, read it out loud. While you’re reading it…

  • Speed up
  • Slow down
  • Pause longer than feels comfortable
  • Let emotion show up

Aim for range. Go some place private and practice big. Exaggerate. So that when you’re in front of a client, on the phone, or in the recording studio — it feels natural, not forced.

Why This Matters for YOU

You don’t just sell ideas. You deliver them. And how you sound often determines whether someone leans in… or mentally checks out. Your message matters and your delivery should too.

This also relates to your ads! Same advice. Give them range and unpredictability. If a client is recording — be a good director. Guide them. Help them understand how crucial it is to stand out and keep people listening. Not just with great content, but with how it’s delivered.

Stop playing Twinkle, Twinkle. You’ve got “88 keys” available.

NEVER Stop Learning – Get Better Every Day!
ENS Media

brainstorming for ideas in radio sales and ad writing

Brainstorm Sandwich

I really like Seth Godin’s daily blog, called Seth’s Blog. He makes me think.
One of his recent articles, titled “A Writer’s Room”, really hit home.

It made me think about how often we try to do it all by ourselves. Armed with caffeine and determination, we lock ourselves in our offices trying to crank out the next great campaign or big idea. But creativity doesn’t thrive in a vacuum – it thrives in conversation.

Gathering coworkers, your production team, or other outside resources for a quick brainstorm can turn ordinary ideas into something remarkable.

Invite a few people for a “Brainstorm Sandwich”. It’s when you pick a quiet area to brainstorm for a client – and you bring the sandwiches.

Whether it’s a whiteboard / storyboard session, or just a focused conversation… it will be well worth your sandwich investment. Take good notes, record the audio on your phone, or better yet – both.

Diverse expertise and multiple perspectives bring more ideas to the surface. One idea brings another and another and another. Then, they feed off each other. The ideas that stick, then get refined and polished. It’s a win for you and a win for your clients.

“Both of us are always smarter than one of us.”

Now go schedule your Brainstorm Sandwich. It’s productive and delicious!

13 Revealing Questions That Win Trust with Your Radio Clients (and Better Radio Ads)

Ever wonder why some people seem to win clients for life – while others can’t get a call back? Well, it’s not because they have a slicker pitch or a better-looking proposal.

It’s because they ask better questions.

What’s the best way to get a new client and keep an existing one?
Earn their trust.
Earn their trust.
Earn their trust.

There are many ways to do that… but one of the best is by asking revealing questions – the kind that go beyond surface-level chit-chat.

When you ask better questions, you send a signal to the business owner’s brain that says, “This person actually gets it. They’re not just here to sell me something – they’re here to make it work.”

And there’s a bonus: better questions give you better answers.
Those answers become the building blocks of smarter ad strategies – the kind that separate your clients from their competition, fill your notebook with fresh ad ideas, and deepen your understanding of how to truly help them succeed.

Try asking questions like these:

  • What’s the most revealing comment you’ve ever heard from a customer?
  • Do people ever get your business confused with a competitor?
  • What’s harder today in running your business versus 5 years ago?
  • Have you noticed any change in your customers versus 5 years ago?
  • What’s one thing about your business that people don’t know?
  • What was the best year you ever had… and why was it such a good year?
  • Have you ever thought that the money you spend on advertising could be more effective?
  • What’s one thing that your top competitor does that you think brings them new customers?
  • What’s happened in your industry in the last 3 years to make things more difficult for you?
  • What do you see happening in your industry over the NEXT 3 years?
  • When you buy advertising, what are a couple of reasons for choosing which media you’ll use?
  • What’s your biggest grossing product or service?
  • What’s your most profitable product or service?

Coming up with better questions just takes practice. Take 45 minutes, undisturbed, and write down ten of your own revealing questions. Then, go through them again and make them better. Keep your list handy. Then, you can customize each question for any business you have in mind.

You might have clients who’ve been with you for years and you’ve never asked them questions like this. Schedule a meeting purely to learn more – not to sell. When you do, they’ll see you differently. They’ll trust you even more.

Anyone can sell an ad.
But only the ones who ask revealing questions become trusted advisors.

You’ll become the rep they look forward to talking to.

Are You Scarce?

There’s a simple law: no one buys anything unless it produces more value than it costs.

That law applies to sneakers, vacations, and yes… to you – Mr. or Ms. Salesperson.

Clients don’t buy from you because you “need to make monthly numbers.” They buy because you deliver more value than the next. And in a world of look-alike proposals and cookie-cutter ads, how do you make sure you’re seen as valuable? Why pick you and not someone else?

One word: scarcity.

When something is scarce, it becomes precious. Gasoline is necessary, but it’s cheap compared to bourbon that’s been aging in a barrel for 20 years. A plain hamburger is easy to get, but people will wait an hour in line for the one legendary burger joint in town. Front-row seats at a sold-out stadium? Scarce. The bleachers at a minor league game? Not so much.

The same is true in our business. A rep who’s easy to replace gets treated like tap water. A rep who’s hard to replace gets treated like single-barrel whiskey.

How do you become scarce?

  1. Bring insights, not just packages.
    Anyone can quote rates or flaunt the latest rankings. Few can connect marketing dots, explain how creative is the biggest factor in ROI, or show how top-of-funnel radio makes every other tactic stronger.
  2. Write ads that don’t sound like every other ad (or like ads at all).
    Generalities are wallpaper. Specifics are sticky. Dig deep, use stories, and create copy that competitors can’t duplicate.
  3. Ask sharper questions.
    Scarcity comes from perspective. If you uncover something about a business that the owner hasn’t articulated before, you become indispensable.
  4. Invest in creative thinking.
    Big ideas are harder to come by than cheap rates. If you bring them, you instantly set yourself apart. Sometimes all it takes is a quiet room and a few thinking caps (don’t forget you have a team who can help).
  5. Genuinely care about your clients’ success.
    Business owners want someone who cares about their success, not just their spend. That genuine care can’t be faked.

Scarcity creates value

The market pays more for what is rare and hard to replace. If you want your career to command “front-row ticket” energy instead of “cheap-seat” treatment, stop being interchangeable. Create value in ways your competition won’t – or can’t.

Anyone can sell advertising (or try). Not everyone can become scarce.