Category Archives: Uncategorized

Digital Confusion

Lawyers historically used a complex legal language which the average person didn’t understand, making them appear to be professional and allowing them to charge huge fees. I believe many of the purveyors of ‘digital solutions’ are now doing the same with your clients.

 

I read a trade article recently about a company that said they, “provide cloud-based artificial intelligence media analytics and cognitive solutions to provide near real-time audio capture indexing and analytics.”

 

Now I don’t claim to be a digital wizard, but in plain English, I’m not ‘cognisant’ of when anything ‘artificial’ or ‘cloudy’ became selling features.

 

I’m also not aware of what ‘real-time’ is. And does real-time imply there is an unreal time? And, I can only guess that ‘near real-time’ is not on-time at all.

 

Last but not least, I’ve always mused about the root word of ‘analytics’ being ‘anal.’

 

If you want your advertisers and your salespeople to understand how important radio advertising is amidst all of the digital hype, we should talk.

Click here to arrange an appointment to discuss how our SoundADvice and TOMA (Top-Of-Mind-Awareness) training can help clarify radio’s role in the new media landscape and increase your local direct sales.

Data-Driven Vanity

Maybe it’s time for radio to produce some vanity metrics.

Vanity is defined as ‘excessive pride or admiration for one’s appearance or achievements’.

Vanity metrics look good on paper and make advertisers feel good about their investment but they don’t give advertisers an accurate picture of how successful their advertising is.

Our friends in digital, flog vanity metrics as if they were the holy grail of advertising, and some of your clients are eating it up.

Digital vanity metrics include clicks, likes, followers, downloads, subscribers, pages views and more.

When you think about it, invoicing your clients for ‘spots’ really doesn’t appeal to their vanity. Maybe we should invoice based upon something like ‘estimated impressions.’ Invoicing for 30 spots, isn’t as appealing as invoicing for 5,000 impressions per spot for a total of 150,000 impressions.

Of course, you know impressions aren’t the final measure of results, in part, because the relevance of the message dictates whether the ‘impressions’ actually produce results. But if you’re dealing with clients who value vanity metrics, maybe you should show impressions or some higher number other than ‘spots’ on their invoice to appeal to their vanity.

Our new partner at ENS Media, Rick Fink, forwarded the following video link to me. It seems today our toughest selling job is not selling advertisers, it’s selling our sales people. The video at this link unveils the fallacy of digital media metrics, and can help you sell your sellers at your next sales meeting.

https://www.youtube.com/watch?v=MBvCnsxtNsI

We’re looking forward to more of Rick’s contributions to help our station clients increase their local-direct revenues in 2017 and beyond.

Slow Down and Sell

A recent study by QSR magazine, the trade magazine serving the fast food industry, revealed the speed of service in drive-throughs has gotten 11.3 percent slower over the last couple of years, slowing from 203.3 seconds down to 226.3 seconds.

 

But it appears that slower service comes with a silver lining… that same study revealed that along with the slower service came a 3.2% improvement in order accuracy.

 

Have you ever considered that those same dynamics might impact your selling cycle? In your haste to capture an order, you may be missing some greater opportunities and not doing the best possible job for your clients.

 

Your clients can sense when you lack confidence or fear not making the sale. Trying to rush the sales cycle is one of the symptoms they link to fear.

 

The one-call-sale not only leaves money on the table, it often fails to correctly identify your client’s objectives, thereby missing their goal, and more importantly, missing the renewal.

 

The fast one-call-close might satisfy your need to make your budget. But slowing down to learn more about your client’s business, and their competitive situation, will inevitably result in helping your advertisers achieve their budgets.  Better pre-call preparation, questioning and more research, over a series of meetings to advance the sale will inevitably lead to better service, better results, and more solid annuals.

 

“It’s better to be slow and careful in the right direction than to be fast and careless on the wrong path. Be sure that you are on the right path before you begin to take your  steps!”

– Israelmore Ayivor– author and leadership coach.

Leveraging Your Biggest Assets

You have probably seen various event producers, from bridal fairs to home shows, make a good living in your market.

And you’ve seen your clients spend extraordinary budgets to participate in local trade shows, fairs and events that give them the opportunity to go face to face with new prospects. There is no question that event and/or experiential marketing works.

But you have huge assets that traditional event producers can only wish they had;

1.)  You have several sales people in the market. Most event producers cannot afford the numbers of ‘feet on the street’ that you have to attract sponsors and participants.

2.)  You have local contacts and relationships. Most event producers only see their sponsors once or twice a year as they try to sell and manage the event. You have relationships and credibility that makes it easier for you to sell event participants and sponsorships.

3.)  You have an audience…on-air and online. All event producers have to buy media to promote their event. In fact, promotion is usually their biggest expense. The ‘promotion budget’ for your event is yours to place as you see fit.

4.)  You understand your local clients’ branding and marketing objectives and how to dovetail those goals with an event. Most event producers are simply selling space and traffic, with no view towards making their event an integral part of the advertiser’s over-all marketing plans.

5.)  You have a 24/7 website that can have a sponsored theme page to give your event sponsors 52-week exposure.

Most of the traditional event opportunities are probably already scheduled annually in your market.

But you have the opportunity to create a unique proprietary event that fits your audience demographics, and becomes an annual profitable tradition for you. Events from ‘Toys for Big Boys’ to ‘Healthy Living Shows’ can attract countless sponsor categories over and above the obvious natural sponsors.

Generic sponsors from banks to insurance companies, and from car dealers to real estate agents can benefit from the traffic you generate for your themed event.

At ENS Media Inc, we have a motto; “Extraordinary revenues require extraordinary effort and extraordinary creativity.” If you want to generate extraordinary revenues in 2017 and beyond, consider creating your own annual event. Facilitating a successful event in your market will also validate the traffic your stations are capable of producing.

HUGE New Year’s Opportunities

Start 2017 now.

There is a huge New Year’s Resolution market that virtually every commercial sector can tap into.

Almost everyone makes some sort of New Year’s resolution;

  • Find a better career
  • Adult education
  • Loose weight
  • Get in shape
  • Start being more fashionable
  • Take more vacations
  • Drive a newer car
  • Open a savings account
  • Quit smoking
  • New hobby: biking/hiking/fishing etc.
  • Cooking classes
  • Quit drinking
  • Cosmetic surgery/laser treatments
  • New dental smiles
  • Marriage counselling

But here’s the key to you generating more revenue; approach those New Year resolution market advertisers now and help them start to build Top-of-Mind awareness BEFORE all of their competitors jump on that band wagon.

Some may suggest giving gift certificates for Christmas to facilitate a loved one’s resolution.

Others might begin seminars or open houses to generate leads and capture the markets.

Whatever strategies you present to any of your clients to help them capture that New Year’s resolution market, you need to present it now in order for them to;

a.)  Credit you for the idea

b.)  Pre-empt advertisers by trying to capture those markets with coupons, social media or other competitors.

c.) create Top-of-Mind awareness BEFORE the January rush.

The amount of revenue you generate is only limited by how creative you are in coming up with New Year’s resolution ideas.