Tag Archives: Competition

Happy 2018!

Allan Waters, the founder of what was once one of Canada’s most successful broadcast empires said, “Our problem is not that we aim too high and miss our targets.  Our problem is that we aim too low and hit our targets.”

With all the ‘bad news’ facing broadcasters today, it’s easy to get sucked into a negative-thinking trap.

We hear about the enormous debt burdens resulting from broadcast consolidation, and radio that once was branded as ‘live and local’ is now often voice-tracked with little local content to appeal to consumers.

Advertising’s share of marketing budgets continues to shrink, as does traditional media’s share of that shrinking share. Online shopping is hurting many of our traditional retail advertisers, and broadcast radio is no longer the only audio media choice our advertisers have.

And misery appears to love company. When we see fellow broadcasters with flat or faltering sales, we tell ourselves it’s okay to aim low and hit our targets.

The list of problems we face goes on and on, but I’m still from the Allan Waters school of broadcasting…our problem is we aim too low!

It’s pretty easy to fall into a ‘woe is me’ way of thinking, but virtually every business and every media is experiencing disruption, fragmentation, low-price competition, and various other problems that could be described as a crisis.

I believe the Chinese understand how to manage and succeed during an alleged crisis. They spell crisis with these two symbols.

The symbol on the left stands for ‘danger’, and there is danger in every crisis. But what makes the difference when they spell crisis is the symbol on the right. It stands for ‘opportunity.’

You have probably heard the old cliché, “Problems were merely opportunities in disguise.” That attitude contributed to ENS Media having our most successful year ever during the 08-09 recession. Our Selling in Tough Times program helped many broadcasters experience revenue gains far above the ‘norm’.

As you plan for 2018, will your ‘tough times’ target become a self-fulfilling prophecy, or will you break from the fray and capture the opportunities brought about by disruption and change?

Do your sales people have the tools and training to open those new opportunities?

As you plan for 2018 and beyond, don’t let your stations make the same mistake as Luigi made in this tale of Luigi’s Hot Dog Stand.

Luigi worked hard at his road-side hot dog stand all his life so he could send his son to college.  He used only the finest ingredients, stayed open long hours, advertised consistently, and sold the greatest hot dogs for miles around. 

Business was booming. He had to buy a bigger oven, add to his parking lot, and increase his food orders to fill demand.

His hard work and investments paid off, and his son came home from college with a business degree.

“Father, haven’t you heard?” he said upon his return. “Times are getting tough. You are going to have to cut back on your expenses because there is a recession on the way” he said. “You’re going to have to buy cheaper ingredients, turn the power off on your sign earlier each evening, and cut your advertising to prepare for the weakening economy.”

Luigi thought, “Well, my son’s been to college. He ought to know. Maybe business is going to slow down”. 

So, Luigi started buying the cheapest ingredients he could find, he cut the power to his signs and cancelled all his advertising.  And alas, his son was right. Hot dog sales began to plummet almost overnight.  “You were right son,” Luigi said to the boy.  “We certainly are heading for a recession!”

Let’s aim higher, not lower, as we plan for 2018.

Click here to arrange an online meeting to discuss how we might be able to help you reach loftier goals.

It’s Good To Be Canadian

Sometimes, we lose sight of some of the huge advantages Canadian broadcasters have versus our friends south of the border.  As we consult stations on both sides of the border, we know the competition for radio audiences and radio revenues is much tougher south of the Canadian border.

On a per capita basis, Canada has an audience of 50,000 people per licensed station, opposed to the U.S., where there are 28,000 people per licensed commercial radio station.

Comparing markets like Chicago and Toronto, both markets have similar size populations. But audiences can receive 110 radio stations in Chicago, versus 52 in Toronto. Of course, we recognize you have more competition for audiences and for dollars than just other radio stations. But your salespeople and your advertisers should be made aware of how much more influential each station in Canada is, compared to stations in the U.S

You Can Be Number One

You don’t have to represent “number one” to be number one.

There are more than 200 car brands being sold in North America. So it’s fair to say that auto sales are a very competitive market.

And KIA certainly is not the number one selling brand.

Yet Fuccillo KIA in Cape Coral, Florida sells more than 1,000 cars a month!

Fuccillo is the largest KIA dealer in the world, even though they don’t sell the most popular brand, and the city of Cape Coral’s population doesn’t rank in the top 200 markets in the U.S.

So you don’t have to have the number one brand or number one market to be number one in sales.

Where you do have to be number one to be the sales leader is in your prospect’s mind.  Mr. Fuccillo is a brilliant marketer.

How do you market yourself so that local advertisers always think of you when making their advertising plans? Is your brand simply that of a spot sales person, or are you recognized as a sustaining resource to successful advertisers.

The sales go to the best marketer.

P.S. Our SoundADvice radio e-marketing system is building the brand, and the sales, for its members every week. Click here to learn how your cluster can become the exclusive SoundADvice member in your market.

Your Unique Selling Proposition

  If you have taken any marketing or sales courses at all, I’m sure you are familiar with the term ‘U.S.P.’, Unique Selling Proposition.

          But it is doubtful that you truly possess a Unique Selling Proposition.

          Most of your competitors have taken the same sales courses, read the same books, and follow the same basic sales process as you; prospecting, research, make the appointment, conduct a C.N.A. (customer needs analysis), present, negotiate and close.

          And if you did develop a Unique Selling Proposition that worked, your competitors would quickly adopt the same proposition and it will became the industry standard rather than unique.

          The U.S.P. you can have however, is a Unique Serving Proposition. Most of your competitors are so focused on prospecting, presenting and closing that they do not super-serve their clients.

          Tom Hopkins, the author of How to Master the Art of Selling and 11 other books on sales, says “Selling is Serving.” When you develop a Unique Serving Proposition you’ll truly stand out from your competition and capture higher renewal rates and longer customer relationships.

          Contact [email protected]  to inquire how our SoundADvice radio
e-marketing system can be part of your Unique Serving Proposition.

 

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If You Never Fail, You’re Not Trying Hard Enough!

I believe the best salespeople are competitive by nature. Whether they are competing against themselves to increase their numbers, or helping their clients to be more competitive.  Competition gets their adrenaline flowing.

Strategically-designed sales contests can be just what the doctor ordered to jump start your best salespeople. But interestingly, most sales contests are counter-productive as they reward something beyond the salesperson’s control.
Many industries suffer from incentivizing the wrong things. For example, oil company executives can receive huge bonuses when oil prices go up, but receive no such bonuses for making the best of a bad situation when oil prices drop, even though oil prices are really beyond their control.
While your account executives have influence over whether a client says yes or no, they have no actual control over those decisions. What they do control, and what should be rewarded, is the quantity and quality of their presentations.
Here is the thing. Try running a sales contest where the person who gets the most no’s wins first prize and the person who gets the most yesses wins second prize. I can virtually guarantee you that the person who wins first prize, will also win second prize, because the number of successes we achieve is always in direct proportion to the number of times we fail.
Of course to qualify as a no, the client must explain and sign off on why they said no, which in itself is a valuable learning exercise.

 

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