Tag Archives: Advertising

When Advertising Does Not Work

We open every advertiser workshop and seminar with this statement; “Advertising can’t make a bad business a good business.”

You can begin more realistic advertiser relationships the same way. While every other advertising vendor out there is claiming advertising can solve all of a business’ problems, your credibility will jump to the head of the pack when you start your conversation honestly…advertising cannot make a bad business a good business.

It’s a simple matter to define “a good business” that will benefit from advertising. The Litmus test of a good advertising prospect is to ask, “Do you already get repeat and referral business?” If the answer is “no”, there is something inherently wrong with the business that advertising can’t fix.

But, once your prospect says they’re proud of their repeat business and word-of-mouth track record, you know you can accelerate the success of that business with great radio advertising and build a mutually-beneficial long-term advertiser relationship.

Internet marketing guru Seth Godin explains it this way:

In a competitive business like the local taco shop, here’s how it’s supposed to work:

Keep the place clean. Hire friendly staff. Make better tacos. Offer a fun, connected, even memorable experience.

What often happens instead is that you coin some clever slogans, worry about coupons, cut corners on ingredients and expand as fast as you can. What happens is that you build a moat around your business, get defensive about the status quo and race to the bottom. You’re generic now, and you fight the price-battles that being generic forces you to fight.

When in doubt, make better tacos and offer a fun and memorable experience worth advertising.

 

Your mission as a radio marketing consultant is to uncover businesses that you know are worthy of your time and can benefit from your advertising.

Why Advertise?

Ever since John Wannamaker coined his famous phrase, “I know half my advertising is wasted, I just don’t know which half,” bewildered business owners have welcomed the message from vendors suggesting they can cut their advertising budgets.

The list of “anti-advertising” salespeople is longer than you might think.

Sales trainers, for example, are telling business owners they do not need more traffic or awareness, they need sales training to capture higher closing ratios from their existing traffic. And mall leasing managers claim it’s more efficient to capture their mall traffic than to try to draw traffic to a stand-alone location…. they’re all persuading advertisers to cut their advertising in favor of other marketing tools.

And then there is the CRM (customer relations management) software folks telling the story that “It costs 20 times as much to attract a new customer with advertising as it costs to keep an old customer coming back using our software.”

So here is the thing. Are you taking for granted that your prospects and clients truly value advertising’s role in the marketing mix? Do your salespeople know how to sell advertising in the marketing mix, or are they focused on selling your media as the best advertising media to prospects who are increasingly skeptical of advertising?

You should not allow a written presentation to leave your office if it does not have a customer-focused “Why advertise?” proposition. To not continuously sell advertising in every radio presentation is doing a huge disservice to our industry, our clients, and ourselves.

Have you considered using our local TOMA, Top-of-Mind Awareness, surveys to validate how advertising on radio drives more online traffic for our advertisers?

Click here to arrange a free online overview of what TOMA surveys can do for you.

A Politically-Incorrect Message  

Those of you who have been receiving our ENS on Sales over the last twenty years, know it’s time for my annual politically incorrect “Merry Christmas” message. (Although, I’m increasingly convinced that ‘politically correct’ is an oxymoron because I don’t know any politicians who are ‘correct.’ They all seem to care more about getting elected than they do about doing what’s right.)

I used to agonize over whether I should say “Merry Christmas” because not everyone celebrates this Christian event.

But I believe in recognizing the role that history and heritage play in making people, nations, businesses, and cultures what they are, and Christmas is a part of the North American heritage I’m not ready to deny.

I’m not offended when a friend wishes me Happy Hanukah, and I feel honored when another friend invites me to her faith’s New Year’s celebration in November. There is no denying that Christianity played a role in making North America what it is today…..good or bad.

And I’ve never seen anyone from any faith object to getting a day off on December 25th, even though they know how the holiday originated, so Merry Christmas everyone!

‘Tis the season to rejoice and count our blessings.

As you take time over the holidays, I invite you to reflect upon how fortunate we are to be in this business.

We get paid for helping other people, it doesn’t get any better than that!

Whether we’re helping charitable organizations with a fund-raising campaign, or helping a business to grow and provide more employment with our advertising campaigns, we’re helping, informing and entertaining people every day!

Those people who punch a clock or work on an assembly line can only fantasize about having the opportunity to work with the diverse and creative group of peers we see every day. Some of us are wacky, some disciplined and some adventurous and others are focused…..together we produce a product and service like no other!

And we have a purpose bigger than ourselves! We transform lives. We help needy children by promoting Christmas toy drives. We entertain people, adding laughter, music, and insight to their otherwise boring lives. We keep people informed, make them think, and even let them know if they’ll need an overcoat on the way to work today.

We help them avoid traffic jams and to make enlightened decisions at election time.

For the most part, our jobs are not hazardous, we don’t brave the elements on a daily basis, and I don’t see a lot of calluses or sore backs in our business.

I heard an interview with country singer Kenny Rogers where he said: “Find a way to get paid for doing something you love and you’ll never have to work a day in your life.” I think that’s where all of us in broadcasting are.

So merry ….happy……greetings……season’s…… wishes….. however you say it, we wish you all the best in 2018 and beyond. Merry Christmas from Wayne, Angela, Rick and Belinda at ENS Media Inc!

Happy 2018!

Allan Waters, the founder of what was once one of Canada’s most successful broadcast empires said, “Our problem is not that we aim too high and miss our targets.  Our problem is that we aim too low and hit our targets.”

With all the ‘bad news’ facing broadcasters today, it’s easy to get sucked into a negative-thinking trap.

We hear about the enormous debt burdens resulting from broadcast consolidation, and radio that once was branded as ‘live and local’ is now often voice-tracked with little local content to appeal to consumers.

Advertising’s share of marketing budgets continues to shrink, as does traditional media’s share of that shrinking share. Online shopping is hurting many of our traditional retail advertisers, and broadcast radio is no longer the only audio media choice our advertisers have.

And misery appears to love company. When we see fellow broadcasters with flat or faltering sales, we tell ourselves it’s okay to aim low and hit our targets.

The list of problems we face goes on and on, but I’m still from the Allan Waters school of broadcasting…our problem is we aim too low!

It’s pretty easy to fall into a ‘woe is me’ way of thinking, but virtually every business and every media is experiencing disruption, fragmentation, low-price competition, and various other problems that could be described as a crisis.

I believe the Chinese understand how to manage and succeed during an alleged crisis. They spell crisis with these two symbols.

The symbol on the left stands for ‘danger’, and there is danger in every crisis. But what makes the difference when they spell crisis is the symbol on the right. It stands for ‘opportunity.’

You have probably heard the old cliché, “Problems were merely opportunities in disguise.” That attitude contributed to ENS Media having our most successful year ever during the 08-09 recession. Our Selling in Tough Times program helped many broadcasters experience revenue gains far above the ‘norm’.

As you plan for 2018, will your ‘tough times’ target become a self-fulfilling prophecy, or will you break from the fray and capture the opportunities brought about by disruption and change?

Do your sales people have the tools and training to open those new opportunities?

As you plan for 2018 and beyond, don’t let your stations make the same mistake as Luigi made in this tale of Luigi’s Hot Dog Stand.

Luigi worked hard at his road-side hot dog stand all his life so he could send his son to college.  He used only the finest ingredients, stayed open long hours, advertised consistently, and sold the greatest hot dogs for miles around. 

Business was booming. He had to buy a bigger oven, add to his parking lot, and increase his food orders to fill demand.

His hard work and investments paid off, and his son came home from college with a business degree.

“Father, haven’t you heard?” he said upon his return. “Times are getting tough. You are going to have to cut back on your expenses because there is a recession on the way” he said. “You’re going to have to buy cheaper ingredients, turn the power off on your sign earlier each evening, and cut your advertising to prepare for the weakening economy.”

Luigi thought, “Well, my son’s been to college. He ought to know. Maybe business is going to slow down”. 

So, Luigi started buying the cheapest ingredients he could find, he cut the power to his signs and cancelled all his advertising.  And alas, his son was right. Hot dog sales began to plummet almost overnight.  “You were right son,” Luigi said to the boy.  “We certainly are heading for a recession!”

Let’s aim higher, not lower, as we plan for 2018.

Click here to arrange an online meeting to discuss how we might be able to help you reach loftier goals.

The Early Bird

 

Nowhere is the expression, “the early bird gets the worm” more relevant than in advertising sales.

There is a reason why seasonal markets, like snowmobiling, motorcycling or boating, have their big marketing events and consumer shows long before the season begins.

Skiers buy their ski wear pre-season to be ready to hit the slopes with the first snow fall and sporting goods store owners are placing their orders for goods, and for advertising, far in advance of that.

Every rookie salesperson has experienced calling on a landscaper or a boat dealer just as their season is about to begin, only to hear “My budget is already spent.”

The best media sales managers are planning their Christmas sales meetings now in order to have their teams hitting the streets with their Christmas presentations in late August or early September.

Click here to receive our free tips on planning for a successful 2016 Christmas and January 2017.